Crusoe's tours and excursions are designed in order to keep the "distance" as they run with a limited number of participants and in those "critical" moments where there could be some crowd, we collaborate with partners 100% in line with the effective legislation about social distancing and more widely to travellers and customer protection. Here we give you some further information about how we protect your health, security and more generally your purchase.
Transfers and movements from a place to the next during our itineraries are always self-driven, in other words you will drive your own car or a rented one. For this reason, from the moment your itinerary begins you will always move with people you are normally in contact.
When you reach the point of departure of your trip or excursion, it works the same way: either with your own car or with a rented one; you're always safe. Whenever you may travel by public transport such as trains or planes we suggest to check the updated information about rail transport on Trenitalia website, the ones updated by your air carrier or the general information regarding a safe flight on IATA's website.
Accommodation providers we collaborate with guarantee that all hygiene standards of public spaces are met and all personal protection devices are always worn to ensure that any risk is minimized at all times.
Guided tours outdoor are always conducted with social distancing and with limited groups of people. The usage of surgical masks (or safer ones) could be necessary depending on the local rules effective in the area.
Museums as well as other indoor exposition of any kind, have always to be booked in advance in order to maintain a controlled flow of visitors to the places in total compliance with the national laws. Depending on the itinerary or excursion you buy, if any museum or indoor visit is planned, this should be booked well in advance in order to allow our staff to liaise with the providers accordingly and avoid disruptions.
Prior to departure for a tour or an excursion, please obtain a green pass certification. This could be released after:
Being pedantic is not something we like to be, but this is very important: "green pass" certification released in an electronic format (a QR code) is necessary to access the majority of public services such as museums, restaurants, events and more widely any place where there could be a crowd. In case you may be unable to show or demonstrate to have a valid certification there may be some disruption that will negatively impact your experience with us (and we don't really want it to happen).
Prior to depart, double check the information released by the Italian Government concerning Green Pass, restrictions to travel to and from Italy as well as local restrictions in the Italian territory.
Here there is a list of websites that may be useful to you:
In any case Crusoe permits:
in accordance with our service supplying partners' terms and conditions of service (such as accommodation providers, guiides, etc.)
Check our general terms and conditions or get in touch with our team for any doubt or information regarding our policy. In any case, we do strongly suggest you buy a cancelation insurance before departing.
We know how frustrating is when it comes to cancel your trip just before the departure day. And it's even more frustrating in this uncertain period when restrictions suddenly change. For this reason we introduced Be Carefr€€ our dedicated assistance service that include an "all risk" voluntary cancelation insurance to protect your purchase if things turn bad. Be Carefr€€ is only valid for Italian residents.